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Much of managing is taken up with overcoming problems which are stopping you from achieving your goals. The amount of effort required to recognise problems, identify causes, generate solutions and act can be daunting. It may seem easier to ignore what is going on in the hope that it will go away – it rarely does.

This book examines some of the ways problems can be tackled, and shows you how to go about solving problems. Once you understand the process, the rest is usually plain sailing.

‘You cannot manage anything without having problems to solve and decisions to make. Taking a disciplined approach allows you to tackle any difficulty both systematically and creatively. The more you do so, the easier it becomes.’

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