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Synopsis

There are a lot of books on how to become a good customer service professional, but not enough on how to become a GREAT one. Not anymore. This book was written for you to help you get to the top of your profession. The power words in this book will help you elevate your English from basic-conversational to that of professional, modern and natural-sounding English. So strive towards constant and never-ending improvement. Master these power words and use them not only with your customers but in your work places as well.

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