Root Cause Analysis Made Easy: A Guide for Investigating Errors and Improving Processes
Cheryl McMahan wrote this book because she believes other root cause publications are difficult to follow and contain too much information. She has simplified the process, provided specific directions for when and how to use the tools, and expanded applicability of the techniques for understanding work processes and solving everyday problems. You will learn how to use Root Cause Analysis for human errors and process failures without the need for training.
- Cheryl McMahan, September 2011
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