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Synopsis

Successful delivery of public policy is increasingly dependent upon the effectiveness of information technology and systems. However, reformers must navigate the complex interactions between IT limitations, policy minefields, and complicated organizational networks which make change difficult. Public Sector Reform Using Information Technologies: Transforming Policy into Practice offers an analytical, interdisciplinary examination of electronic governance implementation from theoretical and practical perspectives. Researchers in fields like computer science, information systems, and sociology, and practitioners in policy formulation, implementation, and IT and systems deployment will find useful insights for improving the effectiveness of government services. Successfully transforming public policy using IT will help minimize the political and financial repercussions of failed implementations, meet the increasing expectations of citizens in modern democracies, and shape the public sector of the future.

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