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This highly focused book approaches quality specifically in the context of project management. It goes beyond the usual descriptions and advice for manufactured products to give project managers a framework of deliberate steps to take in managing quality for the benefit of project outcomes in any domain. This user-friendly guide presents tools and techniques that implement the general methods defined in the Project Management Body of Knowledge, and augments those methods with more detailed, hands-on procedures that have been proven through actual practice. Project Quality Management provides project managers an explicit step-by-step quality management process, along with a coherent set of quality tools organized and explained according to their application within this process that can be applied immediately in any project context. It also presents a Wheel of Quality that codifies in one complete image the contributing elements of contemporary quality management and introduces a new quality tool the pillar diagram that provides a needed capability to identify root causes of undesirable effects.

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