Leading Chaos; An Essential Guide to Conflict Management, Revised Edition
Leading Chaos explores safety based Goal-Oriented Intervention, which provides the baseline protocol for the professional and non-professional intervener. The goals for each stage of conflict management have been fine-tuned and will help interveners succeed in answering that age-old question asked during a flash-point crisis ‘What should I do?' It takes the guesswork out of conflict management.
- Alexandria Windcaller, December 2010
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