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The #1 guide to excellence in documentation--now completely updated! A systematic, proven approach to creating great documentation

  • Thoroughly revised and updated
  • More practical examples
  • More coverage of topic-based information, search, and internationalization

Direct from IBM's own documentation experts, this is the definitive guide to developing outstanding technical documentation--for the Web and for print. Using extensive before-and-after examples, illustrations, and checklists, the authors show exactly how to create documentation that's easy to find, understand, and use. This edition includes extensive new coverage of topic-based information, simplifying search and retrievability, internationalization, visual effectiveness, and much more.


Coverage includes:

  • Focusing on the tasks and topics users care about most
  • Saying more with fewer words
  • Using organization and other means to deliver faster access to information
  • Presenting information in more visually inviting ways
  • Improving the effectiveness of your review process
  • Learning from example: sample text, screen captures, illustrations, tables, and much more


Whether you're a writer, editor, designer, or reviewer, if you want to create great documentation, this book shows you how!

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