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Neuro-Linguistic Programming (NLP) is one of the most powerful communication tools available. It offers an in-depth understanding of what really happens when we communicate, as well as the means to use that knowledge to maximize the effectiveness of any interpersonal transaction. Any business person who has a grasp of the basic NLP concepts and techniques, and who learns to use this information effectively, can expect to enjoy real improvements in all aspects of their professional and social activities. This new edition of Develop Your NLP Skills includes new material, together with mini case studies and action points. It shows how to become more successful at work by setting effective goals, leading to more focused activity; building strong relationships with colleagues and business associates; replacing conflict with co-operation; and managing mental activities for greater self-control.

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