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Today we have a myriad of electronic technologies for the business of communication. But when it comes to the manager standing on his own two feet, standing up and communicating personally, eye-ball to eye-ball and making his, or her, point verbally and with the correct body language? Leadership in management is all about communication as an interpersonal skill– effectively getting the message across personally so that delegated tasks are properly done. But also in such a way as the manager is recognized and respected by subordinates who will willingly crank on all of the steam they can give.

PART ONE will teach you what is effective communication, what barriers stand in the way, and techniques you can use for correct communication. You will learn the skills of Active Listening, recognizing body language and “cluster cues” and using Open, Closed and Probing Questions.

PART TWO will teach you motivational techniques used by managers who understand that profitable and productive work has to be done through willing and helpful subordinates who enjoy being part of the team. Learn “Behavioural Theory” and how to apply the most powerful techniques discussed in 22 Practical Steps to Promote Motivation.

Author PHIL SINCLAIR is well known in South Africa for his publications in the field of Human Resources Management and self-development materials for executives. He ha s written nine books and and numerous training programmes. His work has received three prestigious international awards. His audio seminars have been studied by over 100,000 executives world-wide.

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