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Readers will learn the basic attitude and skills outstanding managers must know, including: why it's critical to be interested in, rather than interesting to, their people; the best ways to motivate their team; effective interviewing techniques; conducting a performance review; time management; introducing change; delegation; thinking and acting about their people positively (the self-fulfilling prophecy); building a high-performance team; retaining top talent; handling performance problems; and, listening.

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