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Synopsis

This ebook contains a series of presentations regarding Version 2 of the Information Technology Infrastructure Library (ITIL) standard. It includes quizzes on ITIL, a synopsis of each topic and graphical images useful as memory aides.

This ebook is based on an older, simpler version of ITIL. This is a good place to start your studies as the scope is smaller and the focus is on the disciplines that most organizations typically need.

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