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Synopsis

The main focus of this course is to provide the necessary skills for effective customer service.

The most important people in any successful organization are the staff. Without properly trained and motivated staff no company can provide an effective service to their customers.

Well trained staff have confidence and enjoy their work. They are more effective in what they do, and are more capable to meet customer requirements.

Training should be an ongoing process, and not just a once off event. It should become part of the company culture, and the accepted way of doing business.

Subjects covered in this course include

Effective Communication
Telephone Skills
Listening Skills
Dealing with Clients

The Main Purpose Of Staff Training

Effective Communication
Listening Skills
Customer Loyalty

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