Crucial Conversations Tools for Talking When Stakes Are High, Second Edition
- List Price$25.00
- Your price$19.99
Save $5.01 (20% off) and earn Kobo Super Points!
You'll see how many points you'll earn before checking out. We'll award them after completing your purchase.
Or, get it for 10800 Kobo Super Points!
See if you have enough points for this eBook. Sign in
Learn to communicate best when it matters most; 16 exclusive videos demonstrating crucial conversation techniques show you how!The classic guide to conversing in high-impact situations, Crucial Conversations helps you get constructive results when emotions run high and opinions vary, in the workplace and beyond. It explains how to:
- Transform negative feelings into powerful dialog
- Make it safe to talk about almost anything
- Be persuasive, not abrasive
- Improve professional and personal relationships
- Impact productivity, quality, and safety in a positive way
The exclusive videos illustrate the effectiveness of the crucial conversations method. These clips feature crucial conversation techniques in action, through case studies, reader stories, and interviews with the authors.
- McGraw-Hill Education, September 2011
- Download options:
- EPUB 2 (Adobe DRM)
You can read this item using any of the following Kobo apps and devices: