Understanding Emotional Intelligence
by Gill Hasson
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Drive your emotions – don’t let them drive you!
We all know people who are brilliant at managing their emotions. They never get overwhelmed in difficult situations; they are great decision makers; they know when to use their intuition and they express empathy, compassion and understanding towards other people. But most of all, they are excellent communicators.
Want to be like this? Understanding Emotional Intelligence shows you how.
· Understand how emotions work and how to use them effectively
· Know how to build rapport and motivate others
· Influence and persuade; leave a positive, lasting impression
- Pearson Education Limited, January 2015
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