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Customer Service eBooks

If you like Customer Service eBooks, then you'll love these top picks.
Showing 1201 - 1224 of 1827 Results
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  • Chi ha rubato il mio cliente?

    Strategie vincenti per fidelizzare e conservare la clientela

    Chi ha rubato il mio cliente? presenta i nuovi approcci e modelli per attirare e per conservare i clienti in un'epoca dove le disaffezioni sono più frequenti che mai. I clienti/acquirenti variano rapidamente la loro opinione per cui è necessario capire le loro esigenze e per fa ciò il testo risponde a varie domande. Quale peso avranno sul successo della vostra azienda le idee, le strategie e le ... Read more

    $18.99 USD

  • Reach

    Cultivate Customer Loyalty and Reap Intel

    by Ellen Wunder ...
    Customers are at the core of every aspect of business. This simple fact makes it crucial to cultivate customer loyalty. Even for the best companies, identifying the disconnect between attempts to be great in the eyes of customers and how customers actually respond is not always an easy task. That’s where Ellen Wunder steps in.Ellen has Reached thousands of her clients’ B2B customers, helping them ... Read more

    $3.99 USD

  • No B.S. Guide to Maximum Referrals and Customer Retention

    The Ultimate No Holds Barred Plan to Securing New Customers and Maximum Profits

    Series series No B.S.
    FACT: NOTHING IS COSTLIER OR MORE DIFFICULT THAN GETTING A NEW CUSTOMER.Business owners agree. The referred customer is far superior to the one brought in by cold advertising. Yet most business owners will invest more money to find new customers than getting referrals from current, happy customers.Millionaire maker Dan S. Kennedy and customer retention expert Shaun Buck dare you to stop chasing ... Read more

    $8.99 USD or Free with Kobo Plus

  • 100 Short Stories From My Customers

    The book is a collection of short stories and conversations with my customer who checked out at my cash register at Walmart store in Sugar Land, Texas. After the usual exchange of greetings, I looked for any opportunity to initiate conversations with customers. However, many times, they were the ones who would start talking and telling me stories. Topics were anything under the sun. ... Read more

    $3.99 USD or Free with Kobo Plus

  • Customer Success

    How Innovative Companies Are Reducing Churn and Growing Recurring Revenue

    Your business success is now forever linked to the success of your customers Customer Success is the groundbreaking guide to the exciting new model of customer management. Business relationships are fundamentally changing. In the world B.C. (Before Cloud), companies could focus totally on sales and marketing because customers were often 'stuck' after purchasing. Therefore, all of the 'post-sale' ... Read more

    $19.00 USD

  • Crystal Clear Communication

    by Shyam Phatak ...
    Effective Communication is the art of conveying one’s thoughts, ideas or feelings to another or others in a clear, cogent, concise manner, so that there is no confusion in comprehension. In other words, the receiver of such communication should be able to understand exactly what is being conveyed, without any room for doubt or misunderstanding. ‘Crystal Clear Communication’ provides you with the ... Read more

    $1.99 USD or Free with Kobo Plus

  • Why we Hate you

    A Retailer's Confession

    by Frank Lee ...
    Is the customer really always right? Heck no. For every friendly and polite customer, there’s an entitled and cranky shopper waiting for the world to be handed to them on a platter. Unreasonable expectations and out of proportion reactions can beat a retailer down, and this makes it an unhappy buying experience for everyone. This book is a public service, aimed at making consumers better human ... Read more

    $5.99 USD

  • Beyond Advertising

    Creating Value Through All Customer Touchpoints

    The fundamental relationships among brands, media, and people are being transformed, and just as we try to adapt, along comes a new disruption. Are you and your organization prepared to deal with today’s unprecedented speed and scope of technological change?Beyond Advertising provides a business transformation road map for an aspirational future, based on the insights of more than 200 of the world ... Read more

    $18.00 USD

  • Supply Chain Management.

    by Knowledge flow

    ★★★★★LEARNING STARTS WITH VIEWING THE WORLD DIFFERENTLY.★★★★★Knowledge flow- A mobile learning platform provides Apps and Books.Knowledge flow provides learning book of Supply Chain Management. This book is for all management and commerce students and professionals across the world. Supply chain manages the flow of goods and services. This Supply Chain Management book covers all key concepts of ... Read more

    $0.99 USD

  • The Lean Clinic

    by Tim Pate ...
    How can you make your clinic run more efficiently? Make your patients happier? Run more smoothly? This book will use principle perfected by Toyota to improve the day to day clinic operation. ... Read more

    $3.99 USD or Free with Kobo Plus

  • Business-to-Business Marketing

    A step-by-step guide

    by Mark Eardley ...
    The way businesses buy from one another has changed profoundly in recent years. Markets have evolved, disruptive technologies have sprung up and buyers’ expectations have changed. But despite this, the fundamentals of business-to-business marketing have remained constant: today’s corporate decision-makers still need to know who you are, what you do and why you matter to them. In Business-to ... Read more

    $9.99 USD

  • Davanti a Tutti, manuale di Public Speaking

    Grazie al vostro supporto, suggerimenti e segnalazioni ecco la seconda edizione riveduta e corretta.Parlare in pubblico è il modo più efficace, rapido ed economico per diffondere le tue idee, che si tratti di vendere, insegnare, presentare o cambiare il mondo. Per essere efficace devi scegliere lo stile più adatto, sfruttare le tue paure, gestire le tensioni, essere memorabile e persuasivo. Per ... Read more

    $10.99 USD or Free with Kobo Plus

  • So, What's the Bottom Line?

    76 Proven Marketing Tips & Techniques for Building Your Business and Personal Brand

    “A compass to guide the experienced executive or the marketing novice through any step in planning or organizing a selling strategy” (Hon. Bob Turner, noted media executive and former US congressman).Perfect for executives, entrepreneurs, salespeople, and marketers in the corporate and nonprofit spheres, So, What’s the Bottom Line? by master of marketing Yitzchok Saftlas teaches key business ... Read more

    $14.99 USD $2.99 USD or Free with Kobo Plus

  • Service Design for Business

    A Practical Guide to Optimizing the Customer Experience

    A practical approach to better customer experience through service designService Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy ... Read more

    $18.99 USD $17.00 USD

  • 501 Ways to Roll Out the Red Carpet for Your Customers

    Easy-to-Implement Ideas to Inspire Loyalty, Get New Customers, and Make a Lasting Impression

    by Donna Cutting ...
    "Donna Cutting writes with passion about innovative ways service providers give a world-class experience to their customers. Put the ideas in this book into action and you'll fascinate your customers with red carpet service." —Sally Hogshead, author of Fascinate 501 Ways to Roll Out the Red Carpet for Your Customers is power-packed with proven, ready-to-implement action ideas to enhance your ... Read more

    $13.99 USD or Free with Kobo Plus

  • Información y atención al consumidor

    Libro de referencia y único utilizado en los ciclos formativos de Atención al consumidor, inicialmente utilizado en la Comunidad de Madrid y posteriormente para el resto de Comunidades. Libro actualizado en el 2015 y aplicación teórica y práctica. Libro para el alumno de este ciclo pero a la vez libro para trabajadores de empresas que estar cara al consumidor y cliente donde se hace referencia a ... Read more

    $10.99 USD or Free with Kobo Plus

  • I principi di Italian Business Design Come aprire il tuo mercato

    Vuoi creare un mercato per la tua attività? Ecco il libro che fa per te.Noi di Italian Business Design ti offriamo un modo semplice e diretto per scoprire alcune innovative strategie e tattiche per poter aver successo grazie al tuo talento.Ti spiegheremo le principali competenze necessarie per sviluppare il tuo business e creare il tuo mercato.Il nostro motto è: L'OFFERTA CREA SEMPRE LA PROPRIA ... Read more

    $17.99 USD $15.99 USD or Free with Kobo Plus

  • Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

    A Wall Street Journal bestsellerWhy are Mercedes-Benz customers so loyal and passionate? Because the people at Mercedes-Benz are Driven to DelightIn his previous bestsellers--The Starbucks Experience, The New Gold Standard, and *Prescription for Excellence--*Joseph Michelli revealed customer experience practices and strategies of beloved businesses. Now, in this timely new book, he shares the ... Read more

    $23.99 USD

  • Headlines That Sell

    by Jack Sloane ...
    To anyone selling anything online or offline...Sell More of Your Products By Simply Swiping These Winning Headlines...Introducing... Headlines That SellWhat's Inside This GuideDozens of headline teampls you can copy and paste onto your own salesletter or advertisements.Why the headline is the most crucial part of your sales copyHow to craft a winning headline to sell more of your productsHow to ... Read more

    $8.57 USD or Free with Kobo Plus

  • God's Business

    How to Supercharge Your Faith, Your Profit, and Your Client Experience

    Series series Morgan James Faith
    The conflict between staying true to your faith and staying true to your company is a constant battle for Christian business owners. The serenity you feel on Sunday soon goes away Monday morning when dealing with customers, vendors, and employees. So here’s the question: Can you have God in your life every day so that you can feel that joy constantly? YES! In God’s Business: How to Supercharge ... Read more

    $8.99 USD or Free with Kobo Plus

  • The Reid Method

    A Blueprint for Achieving Sales Mastery

    by Everold Reid ...
    Series series The Reid Method (A Blueprint for Achieving Sales Mastery)
    The Reid Method – A Blueprint for Achieving Sales MasterySuccess in sales is tougher than ever to achieve. There is more competition and customers have more choice, information, and advanced technology available to them than ever. Sometimes it seems that they know more about your product and the competition than most salespeople!Do you ever feel that you can’t keep pace? Would you like a step-by ... Read more

    $3.81 USD

  • An Epidemic of Empathy in Healthcare: How to Deliver Compassionate, Connected Patient Care That Creates a Competitive Advantage

    The best strategies in healthcare begin with empathyRevolutionary advances in medical knowledge have caused doctors to become so focused on their narrow fields of expertise that they often overlook the simplest fact of all: their patients are suffering. This suffering goes beyond physical pain. It includes the fear, uncertainty, anxiety, confusion, mistrust, and waiting that so often characterize ... Read more

    $18.99 USD

  • Experiencia de cliente

    Un equipo de seis especialistas que explican cómo gestionar las emociones del consumidor para aumentar las ventas

    Series series Acción Empresarial
    En un mundo en el que los productos y servicios son cada vez más similares, donde toda innovación es copiada y la reducción de los precios ya no es posible, nace la gestión de la experiencia de cliente (CEM, por sus siglas en inglés) como un elemento esencial para aumentar las ventas. Entender al cliente y gestionar las emociones que le produce su interacción con los productos y los servicios que ... Read more

    $10.99 USD

  • The Hybrid Sales Channel: How to Ignite Growth by Bridging the Gap Between Direct and Indirect Sales

    by Rich Blakeman ...
    Customers are changing the way they buy. Why aren't you changing the way you sell?Today's customers have more buying options than ever before. They don't care if it's direct or indirect. They don't mind if it's not your preferred sales model. And they don't like it when you try to tell them how to buy from you. If you want your customers to keep buying—and your company to keep growing—you need to ... Read more

    $20.99 USD