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Customer Service eBooks

If you like Customer Service eBooks, then you'll love these top picks.
Showing 25 - 48 of 1827 Results
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  • The Introvert's Edge

    How the Quiet and Shy Can Outsell Anyone

    Sales is a skill just like any other, which anyone can learn and master--including the introvert who is more comfortable alone than in the sales field. As with any type of success, it’s all about learning how to leverage your natural strengths.Extroverts are rarely short on words, and their conversations and pitches never feel sales-y to them. The world of sales just comes naturally to the ... Read more

    $13.49 USD

  • Hug Your Haters

    How to Embrace Complaints and Keep Your Customers

    by Jay Baer ...
    Haters are not your problem. . . .Ignoring them is.Eighty percent of companies say they deliver outstanding customer service, but only 8 percent of their customers agree. This book will help you close that gap by reconfiguring your customer service to deliver knockout experiences.The near-universal adoption of smartphones and social media has fundamentally altered the science of complaints. ... Read more

    $14.99 USD $10.99 USD

  • Creating Competitive Advantage

    Give Customers a Reason to Choose You Over Your Competitors

    Why should I do business with you… and not your competitor?Whether you are a retailer, manufacturer, distributor, or service provider – if you cannot answer this question, you are surely losing customers, clients and market share. This eye-opening book reveals how identifying your competitive advantages and trumpeting them to the marketplace is the most surefire way to close deals, retain clients, ... Read more

    $16.99 USD $14.99 USD

  • Big Brain Little Brain

    How to Control Which One Speaks for You

    In a world where anything you text, post, or blurt out can go viral instantly, having control over your words is critical to your success. Whenever we're frustrated, angry, or under stress, those negative influences try to control what we'll say next. When we give in to them, they get more powerful, controlling our tone and our words, and ultimately having a negative impact on us. Fortunately, ... Read more

    $9.99 USD or Free with Kobo Plus

  • The Effortless Experience

    Conquering the New Battleground for Customer Loyalty

    Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong?In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they’ve turned their research and analysis to a new vital business subject—customer loyalty—with ... Read more

    $14.99 USD

  • Lean Customer Development

    Building Products Your Customers Will Buy

    by Cindy Alvarez ...
    How do you develop products that people will actually use and buy? This practical guide shows you how to validate product and company ideas through customer development research—before you waste months and millions on a product or service that no one needs or wants.With a combination of open-ended interviewing and fast and flexible research techniques, you’ll learn how your prospective customers ... Read more

    $14.99 USD

  • The Customer Service Survival Kit

    What to Say to Defuse Even the Worst Customer Situations

    Issues with customers can send even the most seasoned service professionals into red alert. Discover how to effectively communicate your way out of any difficult spot.By providing clear techniques, behavioral science insights, case studies, situation-specific advice, and actionable practice exercises, workplace communication expert Richard Gallagher has created a resource that can help anyone ... Read more

    $13.99 USD

  • Broken Windows, Broken Business

    How the Smallest Remedies Reap the Biggest Rewards

    Now revised and updated, this "inspired, impactful, and important" book shows how to achieve the ultimate success by rectifying the small problems that can sink a business (Stephen R, Covey, author of The 7 Habits of Highly Effective People).Once every few years a book comes along with an insight so penetrating, so powerful—and so simply, demonstrably true—that it instantly changes the way we ... Read more

    $10.99 USD

  • Fish!

    A Proven Way to Boost Morale and Improve Results

    The powerful parable that has helped millions to see their lives and work in a new way -- now revised and updated to celebrate 20 years of working with greater purpose!It's a rainy day in Seattle, and on the third floor of First Guarantee Financial, people have stopped believing they can make a difference. To new manager Mary Jane Ramirez, the challenge of bringing life back to her unenthusiastic ... Read more

    $13.99 USD

  • The Serving Mindset

    Stop Selling and Grow Your Business

    What if you could stop selling altogether and grow your profits? With The Serving Mindset, you’ll learn how to serve, elevate your business success, and feel great about it!Targeted to business owners and entrepreneurs who are very good at what they do but feel guilt and shame around selling and sales and therefore limit their own success and overall possibilities, The Serving Mindset: Stop ... Read more

    $16.99 USD

  • 75 Things You Should Know About Working in a Call Center: A Fun Look at Life on the Phones

    by Marsha Marie ...
    An in-depth look at what it is like to work on the phones in a call center. Fun, revealing and at times, shocking. ... Read more

    Free

  • Sell with a Story

    How to Capture Attention, Build Trust, and Close the Sale

    by Paul Smith ...
    Despite the high-tech tools available to salespeople today, the most personal method still works best. Through storytelling, a salesperson can explain products or services in ways that resonate, connect people to the mission, and help determine what decisions are made.A well-crafted story can pack the emotional punch to turn routine presentations into productive relationships. In Sell with a Story ... Read more

    $16.99 USD

  • Unleashing Excellence

    The Complete Guide to Ultimate Customer Service

    A step-by-step guide to designing and implementing an amazing customer service cultureIn today's competitive business environment, keeping customers happy is the key to long-term success. But some businesses provide much better customer service than others. It's not always clear what works and what doesn't, and implementing new customer service practices midstream can be a difficult, chaotic task. ... Read more

    $17.00 USD

  • The Discipline of Market Leaders

    Choose Your Customers, Narrow Your Focus, Dominate Your Market

    The classic bestseller outlining tactics for any business striving to achieve market dominanceWhat does your company do better than anyone else? What unique value do you provide to your customers? How will you increase that value next year? Drawing on in-depth studies and interviews with the top CEOs in the country, renowned business strategists Michael Treacy and Fred Wiersema reveal that ... Read more

    $13.99 USD

  • Detalles que enamoran

    Cómo derretir a los clientes para que no quieran comprarle a nadie más

    by David Gómez ...
    Un servicio memorable transforma la indiferencia en preferencia. La experiencia del cliente es la próxima arena competitiva. Por encima del producto y el precio, es el cuidado y la forma como se sienten tratados lo que hace la diferencia. Los clientes no se van, son las compañías las que los dejan ir por prestarles un servicio mediocre. Según estudios, el 68% de los clientes se pierden por la ... Read more

    $13.99 USD or Free with Kobo Plus

  • Jobs to Be Done

    A Roadmap for Customer-Centered Innovation

    In a challenging economy filled with multiple competitors, no one can afford to stagnate. Yet, innovation is notoriously difficult. How do you pinpoint the winning ideas that customers will love?Sifting through purchasing data for clues about what might sell or haphazardly brainstorming ideas are typical strategies. However, innovation expert Stephen Wunker offers the effective Jobs method: ... Read more

    $19.99 USD

  • Summary: How to Win Friends and Influence People

    Review and Analysis of Carnegie's Book

    The must-read summary of Dale Carnegie's book "How to win Friends and Influence People: The All-Time Classic Manual of People Skills"This complete summary of the ideas from Dale Carnegie's book "How to Win Friends and Influence People" shows that no matter your occupation, goals, ambitions or your position in a company, dealing with people is your biggest challenge. Therefore, if you learn how to ... Read more

    $4.99 USD or Free with Kobo Plus

  • Emotional Intelligence for Sales Success

    Connect with Customers and Get Results

    Even skilled salespeople buckle in tough selling situations—getting defensive with prospects who challenge them on price or too quickly caving to discount pressure. These fight-or-flight responses are something salespeople learn to avoid when building their emotional intelligence.Sales trainer and expert Colleen Stanley cites studies that show how emotional intelligence (EI) is a strong indicator ... Read more

    $12.49 USD

  • Excellence Wins

    A No-Nonsense Guide to Becoming the Best in a World of Compromise

    by Horst Schulze ...
    Horst Schulze knows what it takes to win. In Excellence Wins, the cofounder and former president of the Ritz-Carlton Hotel Company lays out a blueprint for becoming the very best in a world of compromise. In his characteristic no-nonsense approach, Schulze shares the visionary and disruptive principles that have led to immense global success over the course of his still-prolific fifty-year career ... Read more

    $14.99 USD

  • The Commonwealth of Self Interest

    Business Success Through Customer Engagement

    Twenty-first century customers are demanding more than ever - they will communicate with a company in whatever channel they need to at the time they want to. They want their interactions with the company to be seamless, convenient and simple. They want to get whatever it is they want to do with your company done as fast as possible. AND they want more than just good products and services, products ... Read more

    $17.99 USD

  • Customer Mania!

    It's Never Too Late to Build a Customer-Focused Company

    In Customer Mania!, Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service—creating a people-oriented, performance-driven, customer-first organization.Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts ... Read more

    $11.99 USD

  • Dealing with Difficult Customers

    How to Turn Demanding, Dissatisfied, and Disagreeable Clients Into Your Best Customers

    Ignore a valid complaint and you could be the next viral sensation for all the wrong reasons. But give in to every demand and you may be consumed with the often petty complaints of your worst customers and wind up pandering to them with freebies, discounts, and special attention. That will cost you time and money, and perhaps worse, do little or nothing to solve the root problem.Dealing with ... Read more

    $12.99 USD

  • Perfect Phrases for Customer Service, Second Edition

    by Robert Bacal ...
    Series series Perfect Phrases Series
    THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIMEYou've heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.Perfect Phrases for Customer Service, second edition, provides the language you need ... Read more

    $11.99 USD

  • Know What You're FOR

    A Growth Strategy for Work, An Even Better Strategy for Life

    Your organization - business, church, or nonprofit - will experience unprecedented growth when you close the gap between these two game-changing questions: What are we known for? What do we want to be known for?In Know What You're FOR, entrepreneur and thought leader Jeff Henderson makes it clear that if we want to change the world with our products or our mission, then we must shift the focus of ... Read more

    $13.49 USD