A Rakuten Company

More titles to consider

Shopping Cart

itemsitem

Synopsis

What's the Secret? gives you an inside look at theworld-class customer service strategies of some of today'sbest companies. You'll learn how companies like Disney, Nordstrom,and The Ritz-Carlton get 50,000 employees to deliver world-classcustomer service on a consistent basis- and how your company cantoo. Packed with insider knowledge and a wealth of proven bestpractices, author John DiJulius will show you how your company canemulate the world's best customer service providers.

People who read this also enjoyed

Get a 1 year subscription
for / issue

Read This On

You can read this item using any of the following Kobo apps and devices:

  • DESKTOP
  • eREADERS
  • TABLETS
  • IOS
  • ANDROID
  • BLACKBERRY
  • WINDOWS