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Synopsis

The revised edition of this facilitation classic offers a wealthof targeted techniques for facilitators who seek effective,consistent, and repeatable results. Based on Michael Wilkinson'sproven SMART (Structured Meeting And Relating Techniques) approach,The Secrets of Facilitation can help to achieve stellarresults when managing, presenting, teaching, planning, and selling,as well as other professional and personal situations.

This expanded edition includes new chapters on facilitatingvirtual meetings, cross-cultural teams, and large groups andconferences. It also provides a series of strategies for engagingteams, additional information about making meetings moreproductive, and further guidance on preventing dysfunctionalbehavior. In addition, the book contains a wealth of fresh casestudies and an ancillary website with must-have tools andtechniques for both the beginner and the seasoned facilitator.

Praise for the First Edition of The Secrets ofFacilitation

"One of the single most powerful processes is the ability tosuccessfully lead a group to an impactful, actionable outcome. InThe Secrets of Facilitation, beginning and experiencedfacilitators alike will find tools to take their results to thenext level."

-Jim Canfield, chief learning officer, TECInternational

"This book shares 'The Secrets' that have been the basis of myfacilitation practice for over a decade."

-Kerri McBride, past chair, InternationalAssociation of Facilitators

"In my career, I've seen many, many facilitators. MichaelWilkinson is the best. 'The Secrets' explain why."

-Len Roberts, CEO, RadioShack

"We have trained over 100 leaders and business analysts in 'TheSecrets.' Great facilitation works."

-Peter Scott, executive general manager,MLC–National Australia Bank

"At last there is a practical, hands-on guide for anyone whoworks with groups or teams. This book delivers!"

-Ann Herrmann-Nehdi, CEO, Herrmann International,Herrmann Brain Dominance Indicator

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