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As a customer service agent Olivia has been trained to handle irate customers in a calm professional manner. But one day she loses control and yells back. Terrified that shell be fired she seeks out Isabel the call centers sage. The advice she receives from her wise mentor changes her life: SODA (Stop. Observe. Decide. Act)a sure-fire formula for remaining calm in any situation; Unplugginga centuries-old practice to reduce anxiety and promote creativity; and Aha!s22 practical insights that become the framework for living a happy life. This modern-day fable shows us that the best way to reduce stress is to cultivate mindfulness. While we cannot control much of what happens we can get better outcomes if we stop to see situations clearly and calmly. This book serves as both a powerful resource for business professionals looking for practical easy-to-use tools for dealing with difficult people and an inspirational tale for those who want better relationships and a happier life.

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