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Synopsis

"This crystal-clear book offers to any who will listen invaluable,detailed guidance on how and why to move toward a true culture ofexcellence in hospital care. It isn't easy, but, as their resultsshow, it's a journey well worth taking."—Donald M. Berwick,MD, president and CEO, Institute for Healthcare Improvement

The Baptist Health Care Journey to Excellence presents testedprinciples and best practices to help improve your corporateculture and customer satisfaction, which will lead to loyalty,stability, sustained productivity, and profitability in your ownorganization. Order your copy today!

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