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Praise for Strategic Employee Surveys

"This is a must-read! If you want to bring your employee survey up to the next level-if you want to predict and drive your organizational outcomes, including customer satisfaction and business performance-if you want to move your business strategy and survey program closer together, then this is your book."-Franz G. Deitering, Ph.D., SAP, and CEO, RACER Benchmark Group; former Chairman, IT Survey Group

"[Wiley makes] an excellent, well-balanced approach to making the business case for employee surveys and providing reinforcement on the essential components-from purpose and development of the instrument to results analysis to action planning."-Lawrence E. Milan, Senior Vice President, Human Resources, ING U.S. Insurance

"This book does not get bogged down in statistical analyses, yet it features a healthy mix of the theoretical and the practical that works for the novice and the experienced survey program manager alike."- Thomas E. Mitchell, Vice President, Northern Trust Company

"The book's key concepts are illustrated with many specifics, especially survey content, and lots of fascinating 'war stories.' This book will become a well-thumbed volume by all who want to make the most of employee surveys."-Allen I. Kraut, Ph.D., Professor Emeritus of Management, Zicklin School of Business, Baruch College, CUNY

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