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It is more possible than ever to influence and shape our working environments, our experience of work and each other. Business leaders who set the conditions and create engaging, meaningful work through organisational design and use of the knowledge and creative potential of their workforces are engaging in smart working. This book explains that smart working is more than flexible and mobile working. It is flexibility and autonomy - how people work, not just where and when. It discusses stimulating and harnessing collective intelligence within and beyond organisational boundaries, and shows that smart working is an outcome of designing organisational systems, working environments and governance principles that are good for business and for people. Drawing on years of academic research, and experience of process innovation methodology, Smart Working reviews what is known about effective management and high performance work methods and shows how these insights can be used to advantage.

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