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Synopsis

A plain-English guide to managing IT from the customer'sperspective

  • Practical guidance on delivering and managing IT so that itmeets the multiple needs and demands of a company and its customersand end-users–both inside and outside theorganization–is hard to come by; this accessible book takes acommon-sense approach that explains exactly what IT services areand how to fit them most effectively into a business
  • Topics include setting a framework, keeping costs down,improving efficiency, and maintaining standards and bestpractices
  • This concept of how IT should be wired specifically into thegoals and need of the company and its customers is part of abroader picture that includes ITIL, BPM, SOA, and Six Sigma

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