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Synopsis

Is it possible that the way to win in business is to give employeesexactly what they want? Yes. As RESPECT reveals, managersand organizations who give their employees what they wantoutperform those who don't. This is no hunch – it's a factbased on more than 25 years of global research. Drs. Jack Wiley andBrenda Kowske have amassed a research database unlike any other,and it all started with this simple question: "What is the mostimportant thing you want from the organization for which you work?"

Organizations that apply this research have more engagedemployees, more satisfied customers, and better shareholderreturns. It all boils down to seven key elements, summarized by theacronym RESPECT. These are the seven things that employees reallywant: Recognition, Exciting Work, Security, Pay, Education,Conditions and Truth.

This book taps the authors' "in the trenches" consultingexperience and offers real solutions on each element ofRESPECT. Written for all types of leaders—fromsupervisors to the c-suite—readers can pick and choose theproven solutions that are relevant to their own organizations.

By weaving stories and narrative, the authors make complexinformation easy to understand and fun to read. In addition,RESPECT meets the demands of the global economy, offering aninternational perspective with corresponding cultural nuances thatare critical to helping leaders manage the needs of theirworkforces.

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