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From Juran's Quality Handbook, the international standard on quality and the essential reference in quality engineering and management practices, comes this concise, practical guide on quality in health care services. Featured topics include initiatives for change; four arenas of improved process; and further potential improvement. Written for managers, quality and industrial engineers, and students, this dynamic eBook excerpt of Juran's Quality Handbook is a must on every management or engineering e-bookshelf.

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