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This element is an excerpt from The Truth About the New Rules of Business Writing (ISBN: 9780137153152) by Natalie Canavor and Claire Meirowitz. Available in print and digital formats.


A practical, step-by-step plan for organizing emails that communicate effectively to motivate the actions you’re looking for.


Once you’ve thought about your goal, your audience, and mapping your content, organizing your piece logically should become a snap. Suppose you’re writing a memo to introduce your staff to a new system for reporting their work hours....



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