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An in-depth look at how to create and use key performanceindicators (KPIs), from the King of KPIs – now updated andexpanded!

By exploring measures that have transformed businesses, DavidParmenter has developed a methodology that is breathtaking in itssimplicity and yet profound in its impact. Now in an updated andexpanded Second Edition, Key Performance Indicators is aproactive guide representing a significant shift in the way KPIsare developed and used, with an abundance of implementation tools,including:
  • The four foundation stones that lead the development and use ofKPIs
  • A 12-step model for developing and using KPIs withguidelines
  • A KPI resource kit including worksheets, workshop programs, andquestionnaires
  • A new and pragmatic approach to finding critical successfactors
  • Over 300 performance measures
  • Implementation variations for small to medium enterprises andnot-for-profit organizations
  • New implementation short cuts
  • How to brainstorm performance measures
  • Templates for reporting performance measures
  • A resource kit for a consultant who is acting as a coach /facilitator to the in-house project team

Now including a discussion of critical success factors, as wellas new chapters that focus on implementations issues and 'how tosections' on finding your CSFs and brainstorming the performancemeasures that report progress within the CSFs, Key PerformanceIndicators, Second Edition will help you identify and trackyour organization's KPIs to ensure continued and increasedsuccess.

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