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Synopsis

In the tradition of Kitchen Confidential and Waiter Rant, a rollicking, eye-opening, fantastically indiscreet memoir of a life spent (and misspent) in the hotel industry.

Jacob Tomsky never intended to go into the hotel business. As a new college graduate, armed only with a philosophy degree and a singular lack of career direction, he became a valet parker for a large luxury hotel in New Orleans. Yet, rising fast through the ranks, he ended up working in “hospitality” for more than a decade, doing everything from supervising the housekeeping department to manning the front desk at an upscale Manhattan hotel. He’s checked you in, checked you out, separated your white panties from the white bed sheets, parked your car, tasted your room-service meals, cleaned your toilet, denied you a late checkout, given you a wake-up call, eaten M&Ms out of your minibar, laughed at your jokes, and taken your money. In Heads in Beds he pulls back the curtain to expose the crazy and compelling reality of a multi-billion-dollar industry we think we know.

Heads in Beds is a funny, authentic, and irreverent chronicle of the highs and lows of hotel life, told by a keenly observant insider who’s seen it all. Prepare to be amused, shocked, and amazed as he spills the unwritten code of the bellhops, the antics that go on in the valet parking garage, the housekeeping department’s dirty little secrets—not to mention the shameless activities of the guests, who are rarely on their best behavior. Prepare to be moved, too, by his candor about what it’s like to toil in a highly demanding service industry at the luxury level, where people expect to get what they pay for (and often a whole lot more). Employees are poorly paid and frequently abused by coworkers and guests alike, and maintaining a semblance of sanity is a daily challenge.

Along his journey Tomsky also reveals the secrets of the industry, offering easy ways to get what you need from your hotel without any hassle. This book (and a timely proffered twenty-dollar bill) will help you score late checkouts and upgrades, get free stuff galore, and make that pay-per-view charge magically disappear. Thanks to him you’ll know how to get the very best service from any business that makes its money from putting heads in beds. Or, at the very least, you will keep the bellmen from taking your luggage into the camera-free back office and bashing it against the wall repeatedly.

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CUSTOMER REVIEWS

Heads in Beds
Average rating
3.9 / 5
Fantastic Read
September 4th, 2014
The author is so real, and so hilarious. He doesn't bullshit anything, and this book is not him trying to impress anyone, he's just telling the business like it is. Really funny, great read.
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1 review
Funny and informative
June 18th, 2014
Page turner, for sure. Probably not helpful with the budget hotels I/we slum at, but interesting should we stay in a fancy hotel.
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1 review
Heads in Beds
August 14th, 2013
Fun book that made me sympathize with the front line people who try to make my visit pleasurable
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1 review
Light
July 28th, 2013
Good read. Light humorous
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2 reviews
Light
July 28th, 2013
Good read. Light humorous
Helpful? Yes | No | Report

2 reviews
Fun and useful
February 21st, 2013
I am actually going to try some of the ideas in the book while I travel next week. Having never tipped the front desk agent before, I am a bit anxious. However, I am travelling with two colleagues that will not know my antics so I can compare my room with theirs ;0).
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1 review
Great behind-the-scenes read!
January 21st, 2013
Polished this book off in just a couple of days. Great humor, and a fascinating look at how hotels operate. I'll definitely be tipping more when I travel!
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1 review

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