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Synopsis

Whether it?s software, a cell phone, or a refrigerator, yourcustomer wants?no, expects?your product to be easy to use. Thisfully revised handbook provides clear, step-by-step guidelines tohelp you test your product for usability. Completely updated withcurrent industry best practices, it can give you that all-importantmarketplace advantage: products that perform the way users expect.You?ll learn to recognize factors that limit usability, decidewhere testing should occur, set up a test plan to assess goals foryour product?s usability, and more.

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