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Synopsis

"If you think you know everything it takes to attainassociate/employee engagement, put yourself to the test. This bookprovides a holistic approach to engagement that will create thecompetitive edge required to succeed in this economy."
-- Sharon S. Bilgischer, senior manager, logistics global talent,curriculum and documentation, Wal-Mart Stores, Inc.

There is clear and mounting evidence that employee engagementkeenly correlates to individual, group, and corporate performancein areas such as retention, productivity, customer service, andloyalty. This timely treatment provides a comprehensive framework,language, and process that genuinely connects ?People? strategywith ?Business? strategy. It offers a research-based blueprint forlooking at employee engagement with the same regularity andimportance as any other aspect of the organization.

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