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Synopsis

There is a science to successful customer relationship management and without it, your business can never reach its full potential. Download Customer Relationship Management: The How-To Guide now and get all the strategies youll need to attract customers and keep them loyal in eight easy-to-follow chapters. With this Vook, you have a complete guide to successful customer relations from acquisition to the ins and outs of crisis management. Youll learn the formula and tips to analyze and acquire new customers, identify customer needs, and measure the effectiveness of customer relationship programs. Youll also discover ways to interact with customers, and manage online relations. Finally, youll explore ways to incentivize your staff for quality customer relations, and how to effectively tackle customer crises that may arise. Tips throughout - including case studies and useful facts - provide extra dimension to each chapter.

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