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Synopsis

This short book is packed with advice, guidance and how-to's in two of the most important skills required of managers today. Assertiveness deals with the subject of human behaviour, with different personality types and how to recognise them. It deals with the subject of poor communication and how to influence changes in behaviour in such a way as to score advantages for our business when we are dealing with confrontational problems. You'll learn about the different "ego states" of the Child, The Parent and the Adult. Also you will learn about the games that people play, how to recognise them and how to win when they are played on you.
Effective delegation is explained in Part Two. Learn how, when and why to delegate and lift yourself from "doing" to management. Learn how to make out meaningful work assignments, how to put in controls and how to get feedback all so that the work gets done efficiently and effectively. The interpersonal relationship between yourself and your subordinates is explained. All actions lead towards motivated subordinates who are willing to take tasks from you and do them properly, thoroughly and on schedule.

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