Throw The Book At Them!
The Art Of The Well-Aimed Complaint
by Jon McKnight
Hands up if you’d prefer a world without call centres – a world in which builders turned up on the day they promised, cashpoints didn’t charge you to withdraw your own money, and cold-callers were afraid to knock on your door.
Good… that appears to be everyone! Then you’ll be pleased to hear that consumer campaigner and all-round troublemaker Jon McKnight knows just how to make that world a reality.
Drawing on his 35 years’ experience of taking on traders, combatting conmen and battling with bureaucrats, the author has seen a promised land, ethically cleansed of the people and organisations who make it their business to exploit us, rip us off, and do us down on a daily basis.
The journey to that promised land starts right here and right now, with this book.
And, like the author and the people he has campaigned for, you could find yourself thousands of pounds better off when you demand compensation instead of the insincere apology and the pat on the head you might have settled for in the past.
Whether you wouldn’t risk saying boo to a goose, or you’re a highly articulate, assertive type who simply doesn’t have time to sort out the soul-destroying parasites who prey on your pocket, you’ll find inspiration and ammunition that will change your life in this punchy, irreverent and thought-provoking self-help manual.
Packed full of real-life examples and mischievous methods that would change the world if enough people tried them, this book will show you how to complain, who to complain to, what to do if they ignore you, and how to come out on top in any consumer conflict.
And once you’ve read this and learnt the art of the well-aimed complaint, you’ll discover you have the confidence to, metaphorically at least, Throw The Book At Them!
What The Critics Say
DON'T BUY THIS BOOK, whatever you do, or it will put me out of business.
— Bodge The Builder
Middle England Media should be utterly ashamed of themselves for publishing this outrageous attack on poor, innocent cashpoint operators. What’s wrong with charging people £1.75 to withdraw a tenner, anyway?
— Ivor Lightfinger
How can I carry on pulling the wool over people’s eyes after they’ve read this? The whole book’s a ****ing disgrace and ought to be banned.
— Dodge E Fellow
If enough people read this troublemaking book, our entire organisation will have to become efficient, fair, and accountable. What a nightmare!
— Faceless Bureau Ltd
- Middle England Media, May 2013
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