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computers are great tools when they work properly. when they don’t, they often become a nightmare for the user. i wrote this book so that many could save an unnecessary call to the help desk or the technical support line. we all have been in the position of going through a cascade of automated prompts to finally reach a real live person who doesn’t speak our language and further aggravates the situation.

i know this sounds crazy, but the first thing you sometimes need to do is to step away from the computer. take a walk. get something to drink. call a friend. sometimes it is so easy to get “tunnel vision” and become so frustrated with the situation that common sense goes right out the window. i am guilty of this more than anyone I know. when i finally do walk away from the computer I often have “duh” moments where i suddenly realize the answer to my problem. the solution presents itself so clearly and i find myself smacking my head and then returning to the computer and resolving the issue.

i hope you find this book useful and insightful.

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