Quality Is Personal
A Foundation For Total Quality Management
- #14368 in Business & Finance
In this penetrating guide to involving employees in the process of total quality management, the authors make the argument that "personal quality checklists"--by which employees monitor waste reducers and value adding activities in their immediate work environment--can significantly increase individual understanding of the general concepts and implementation of top quality management.
- Free Press, May 2010
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- EPUB 2 (Adobe DRM)
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