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Synopsis

Take an inside look at the underlying processes behind telecommunications service development, learn how to build a successful service within your organization, and better organize and manage the service delivery effort with this practical new guide. Written by a seasoned telecommunications expert with two decades of professional experience, this book identifies and describes the two critical aspects of any new telecommunication product -- the network service and the service delivery process -- and shows how they both must work together to form a finely tuned communications service. Whether you?re at the engineering, executive, marketing, or managerial level in the communications industry, you?ll appreciate the book?s clear, easy-to-read style as it discusses the unique challenges involved in providing telecom services in today?s volatile market -- from the development, implementation, and launch stages, to automating the service delivery process.

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