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Most of us believe we hear others accurately, and if there is a misunderstanding it's most likely not our fault. But sometimes our brains unintentionally cause us to mishear and misinterpret, assume and bias.

What? Did You Really Say What I Think I Heard? uses humor, funny stories and the latest research in neuroscience and communication to address the gap between what's been said and what's been heard – why it’s happening and how to fix it. What? is  a provocative, original book that not only breaks down the elements that cause us to misinterpret what we hear, but provides a hands-on guide that teaches us how to correct the problems as they occur. A book for business folks and teachers, doctors and coaches, spouses and musicians - anyone who needs to accurately hear what others intend to convey.

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