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Your fun and easy introduction to Salesforce.com and itslatest tools

The frontrunner in the customer relationship management (CRM)market, Salesforce.com has a rapidly expanding influence over theway companies across the globe interact with their clientele.Salesforce.com For Dummies lends you an edge in buildingthose relationships and managing your company?s sales, marketing,customer service, and support operations. With this accessibleguide, you will learn how to organize contacts, schedule businessappointments, use forecasting tools to predict upcoming sales, makeaccurate projects based on past performance, and more.

  • Covers the latest enhancements to Salesforce.com, the world?smost popular customer relationship management software, andexplains how to choose the right configuration to suit yourbusiness needs
  • Written by Salesforce.com insiders with years of expertise inCRM services
  • Details how to personalize your system, prospect leads, manageaccounts and partners, develop contacts, track products, calculateforecasts, drive demand, utilize service and support, shareinsights with Chatter, enhance your online marketing, and more

Close deals faster, gain real-time visibility into sales, andcollaborate instantly with help from Salesforce.com ForDummies.

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