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Synopsis

An in-depth, expert guide to Microsoft Dynamics CRM 2011 fromMicrosoft CRM experts!

What better way to learn how to administer Dynamics CRM 2011than from two Microsoft CRM experts? This in-depth Bible is packedwith expert guidance on the latest version of Microsoft’s hotCRM product. Whether you’re new to Dynamics CRM or upgradingfrom an earlier version, you’ll get thoroughly up to speed oneverything from the basics to new features and more.

  • Brings you up to speed on Microsoft Dynamics CRM 2011, thelatest version of Microsoft’s fast-growing customerrelationship management software
  • Shows you how to get the most out of the application,including configuration and customization, integrating withMicrosoft Office, and automating business processes
  • Features step-by-step instruction and in-depth coverage of allessential topics; you’ll want to keep this information-packedbook at your desk as a practical reference

If you want to master Microsoft Dynamics CRM 2011 for yourbusiness contacts, this is the book you need to succeed

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