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An all-new approach to understanding the (in)formal connectionsof an organization

From the bestselling coauthor of the business classic TheWisdom of Teams comes an all-new exploration of the modernworkplace, and how leaders and managers must embrace it forsuccess. Katzenbach and Khan examine how two distinct factionstogether form the bigger picture for how organizations actuallywork: the more defined "formal" organization of a company-themanagement structure, performance metrics, and processes-and the"informal"-the culture, social networks, and ad hoc communitiesthat spring up naturally and can accelerate or hinder how theorganization works. With dynamic examples from enterprises aroundthe world, this book takes a timeless organizational approach andcreates a powerful paradigm-shifting tool set for applying it.

  • Includes self-assessment guidelines for senior leaders,front-line managers, and individual contributors
  • Features organizations in business, government, the nonprofitsector, and academia-including the New York City schools system,Aetna, the Marines, United Nations, Orpheus Chamber Orchestra, HomeDepot, Bell Canada, and the Houston Police Department

Leading Outside the Lines illustrates how leaders canmake the two distinct factions work together to get the best ofboth.

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