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Synopsis

ITIL For Dummies provides an easy-to-understand introductionto using best practice guidance within IT service management. Itbreaks down the 5 stages of the service lifecycle into digestiblechunks, helping you to ensure that customers receive the bestpossible IT experience. Whether readers need to identify theircustomers' needs, design and implement a new IT service, or monitorand improve an existing service, this official guide provides asupport framework for IT-related activities and the interactions ofIT technical personnel with business customers and users.

  • Understanding how ITIL can help you
  • Getting to grips with ITIL processes and the servicelifecycle
  • Implementing ITIL into your day to day work
  • Learn key skills in planning and carrying out design andimplementation projects

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