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Since his 1990 landmark book Overcoming OrganizationalDefenses, Chris Argyris has extensively researched and writtenabout how well-meaning, smart people create vicious cycles ofdefensive behavior to protect themselves from embarrassment andthreat. In Discussing the Undiscussable, Bill Noonanenlivens the scholarly work of Chris Argyris through the use ofreflective exercises and easy-to-read chapters that illuminate thebasic human experience endemic to the creation of defensiveroutines. This book offers hope for altering organizationaldefensive routines by leveraging the greatest opportunity forchange—the way we think and act.

Discussing the Undiscussable provides a set of practical“how to do” exercises for detecting, surfacing, anddiscussing organizational defensive routines in a safe andproductive way. The combination of text, business fable, andinteractive and reflective exercises is versatile in itsapplication to both individuals and groups. The companion DVDcontains video vignettes of the book’s business fable wherethe actors model both defensive routines and virtuous cycles ofbehavior. Readers will instantly recognize what has long been goingon in the workplace, and will be able to develop the skills to talkabout it productively. 


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