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Synopsis

How to handle difficult discussions in the workplace

Packed with practical and pragmatic suggestions and methods fordealing with the tough stuff at work, this unique and helpful bookfeatures simple diagnostics, models, and processes that you can putto use immediately.

The author team shares their years of research and experience sothat you can benefit from their case studies and examples, all ofwhich are aimed at increasing the confidence of anyone working in amanagement or leadership role. You'll discover how the science ofhuman behavior—both verbal and nonverbal—plays anenormous role when handling conflict situations and you'll learnhow to apply a variety of tools, tips, and strategies when leadingcritical conversations with empathy and assertiveness.

  • Explains why avoiding dealing with the tough stuff at work canbe so costly for managers, staff, and, ultimately, thebusiness
  • Features methods and strategies that have been backed bycontemporary theory and tested and trialed with thousands ofparticipants
  • Zeroes in on ways to uncover the root cause of difficultbehavior
  • Shares advice for finding the best way to be assertive in anysituation
  • Reveals techniques for depersonalizing conflict and avoidinglanguage that causes conflict

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