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Synopsis

Based on IABC sponsored research in over 60 organizations, thisguide provides an easy-to-administer model and instrument formeasuring and managing trust in organizations. An explanation andpractical applications accompany each of the model's five criticaldimensions of trust: Competence, Openness and Honesty, Concern forOthers, Reliability, and Identification. Using rich case examplesand interviews, the book examines diverse approaches andopportunities for building trust--in peer groups, virtualenvironments, and with managers/supervisors, and top management.Individual interviews represent diverse organizational positions,responsibilities, perspectives, and geographic locations.

Note: CD-ROM/DVD and other supplementary materials arenot included as part of Kindle edition of this book.

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