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Synopsis

Communication services are evolving at an unprecedented rate. Nolonger limited to interpersonal vocal communication, they nowintegrate functions such as address books, content sharing andmessaging. The emergence of social networks – which may alsoinclude these features – is an important element of thistransformation. Content services are becoming flagship servicesthemselves, and are sometimes paired up with conversation services.The boundaries between different services are becoming less andless distinct. This book meets the need for a better understandingof communication services, and for a general framework of theirdescription. A detailed overview on service architecture in theTelco, Web and IT worlds is presented, offering a roadmap withexplanations on how to improve the architecture and governance ofcommunication service architectures by exploiting the syntax andsemantics that are common to different services is clearlyoutlined. This book also responds to recurring questions aboutservice design, such as the functional scope of enablers or SOA(Service Oriented Architecture) services, the relevance of servicecomposition to the user and collaboration between differentservices in a converged environment. Many concrete examples fromtelecoms service providers’ operations illustrate theseconcepts.

Contents

1. Describing Service Architectures.
2. Convergence of Service.
3. Building an Architectural Framework for Telecom Services.
4. Modeling and Case Study.
5. Organizational and Software Applications.

About the Authors

Emmanuel Bertin is senior service architect at Orange Labs inFrance. He is the author of more than 40 research papers, and holdsmore than 10 patents in the area of communication services.
Noël Crespi worked at Bouygues Telecom, France TelecomR&D, and then at Nortel Networks where he led the TelephonyProgramme. He is currently Professor and Head of the ServiceArchitecture Laboratory at Institut Mines-Telecom, Telecom SudParisin France and is the author/co-author of more than 160 researchpapers and 140 contributions in standardization.

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