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Skills eBooks

If you like Skills eBooks, then you'll love these top picks.
Showing 1 - 24 of 3576 Results
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  • How to Sell Anything to Anybody

    "Salesmen are made, not born. If I did it, you can do it."-- Joe GirardIn his fifteen-year selling career, author Joe Girard sold 13,001 cars, a Guinness World Record. He didn't have a degree from an Ivy League school -- instead, he learned by being in the trenches every day that nothing replaces old-fashioned salesmanship. He insists that by building on basic principles of trust and hard work, ... Read more

    $13.99 USD

  • Social Style/Management Style

    Developing Productive Work Relationships

    What is social style, and how can you make it work for you in a business situation? Your success at any management level depends largely on your ability to deal with other people.In this business-oriented approach to interpersonal relationships, management experts Robert Bolton and Dorothy Grover Bolton show you how to assess various behavior patterns and how to use that knowledge to capitalize on ... Read more

    $6.49 USD

  • Great Customer Service on the Telephone

    A thorough, quick-reading guide that shows anyone who uses the phone how to treat it as a service tool that directly impacts on company profits.First impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life.In this book, you will be able to double your effectiveness when you learn how to:handle irate ... Read more

    $5.49 USD

  • Successful Negotiating: EBook Edition

    How to achieve positive outcomes using planning and conversational techniques. Very few of us are born negotiators. However, Successful Negotiating can teach you the art of win/win negotiation. You’ll get a firm grasp of the negotiating tricks and techniques the pros use. Learn everything from prenegotiation planning to the use of seemingly unimportant details like seating arrangements and meeting ... Read more

    $28.99 USD

  • Practical Problem-Solving Skills in the Workplace: EBook Edition

    Problem-solving skills to identify and resolve work-related problems and improve job performance. With the increasing emphasis on initiative in the workplace, it‘s essential to know how to recognize, define, and analyze problems and then develop workable solutions to correct them. This book provides all the skills needed to achieve this, including a problem-solving tree. Readers will learn how to: ... Read more

    $14.99 USD

  • Interpersonal Negotiations: EBook Edition

    by Len LERITZ ...
    Finally…a negotiation framework that encourages a positive outcome for both parties. This book takes the "win/win" concept a step further to make negotiating a more gratifying experience—even if you don’t get exactly what you want. Interpersonal Negotiations: Breaking Down the Barriers builds on mutual understanding and respect for each other's needs and provides a proven framework for fulfilling ... Read more

    $28.99 USD

  • How To Be An Effective Facilitator: EBook Edition

    How to keep a person or team on track and work well with diverse personalities. By definition, a facilitator is a person who makes things easy. But if you sometimes find the role to be tough—mainly because you're a manager, not a professional facilitator—this targeted book provides all the help you need. It teaches you the skills needed to keep a person, group, or team on track, and it shows you ... Read more

    $28.99 USD

  • Presentation Success: How to Plan, Prepare, and Deliver Effective Presentations - EBook Edition

    What does it take to impress an audience? No more boring presentations! Presentation Success gives you what it takes to succeed—spectacularly—when you stand up to impress an audience. Packed with easy-to-use worksheets, strategies, and tips, this book delivers success. It helps you overcome "presentation fear" and makes it easy to plan, prepare, and deliver the kind of presentations that make ... Read more

    $28.99 USD

  • The New Supervisor's Survival Manual

    This friendly guide is full of field-tested help for novice supervisors.Moving up to a supervisory position should be cause for celebration, not exasperation. Yet many first-timers are unprepared for the demands of this new role. They quickly become overwhelmed -- to the detriment of the organization, their co-workers, and themselves.Brief yet comprehensive, The New Supervisor's Survival Manual ... Read more

    $8.99 USD

  • DK Essential Managers: Reducing Stress

    by Tim Hindle ...
    Series series DK Essential Managers
    Learn all you need to know about coping with stress in the workplace, from identifying the causes and symptoms of stress to monitoring your response to pressure and implementing coping strategies. Reducing Stress shows how to reorganize your work practices and think positively. It also provides practical techniques to use when dealing with potential problem areas. Power tips help you to handle ... Read more

    $4.99 USD

  • DK Essential Managers: Managing Meetings

    by Robert Heller ...
    Series series DK Essential Managers
    Meetings are a crucial element of the business world, but they need to be run efficiently to help and not hurt productivity. Whether you lead a meeting or attend one as a participant, there are common-sense steps you can take to make sure you and your company are getting the most out of these ubiquitous events. From assessing what kind of meeting is appropriate to the task at hand, to setting an ... Read more

    $4.99 USD

  • DK Essential Managers: Manage Your Time

    by Tim Hindle ...
    Series series DK Essential Managers
    The most finite resource any manager has is time. This handbook teaches readers how to save and preserve their time by first understanding its limitations, and then showing them how to guard it. Practical guidance includes ways of limiting interaction with subordinates (e.g. "Don't sit down if you are followed into your office" and "Place your chair out of view if your door is open"), the benefits ... Read more

    $4.99 USD

  • DK Essential Managers: How to Delegate

    by Robert Heller ...
    Series series DK Essential Managers
    Learn all you need to know about delegation, from deciding which tasks to delegate and selecting an appropriate candidate, to ensuring the brief is clear and the task is completed. How to Delegate shows you how to free your time and motivate your staff, plus it provides practical techniques to try when delegating. Power tips help you handle real-life situations and develop first-class delegation ... Read more

    $4.99 USD

  • DK Essential Managers: Making Decisions

    by Robert Heller ...
    Series series DK Essential Managers
    Learn all you need to know about making effective decisions, from defining objectives to developing fail-safe strategies. This practical guide shows you how to reassess your own decision-making skills and oversee the resolutions made by others, plus it provides practical techniques for you to try when making decisions.Power tips help you handle real-life situations and develop the first-class ... Read more

    $4.99 USD

  • DK Essential Managers: Managing Teams

    by Robert Heller ...
    Series series DK Essential Managers
    Learn all you need to know about successful team management, from building up a team that functions effectively, to achieving the desired results. This efficient guidebook shows you how to establish a productive environment and exploit group dynamics, and it also provides practical techniques to try in different settings. Power tips help you handle real-life situations and develop the first-class ... Read more

    $4.99 USD

  • DK Essential Managers: Managing Change

    by Robert Heller ...
    Series series DK Essential Managers
    Learn all you need to know about adapting to change, from initiating modifications to responding positively to them. Turn and face the strange features of your new business environment with this efficient how-to guide. Managing Change enables you to understand and plan for change to achieve the best results, plus it provides practical techniques for you to try in different settings. Whether you ... Read more

    $4.99 USD

  • Negotiating in the Real World

    Getting the Deal You Want

    "Negotiating is a face-to-face human drama that can be as genteel as croquet or as brutal as a prizefight," observes Victor Gotbaum. He should know -- no one has mastered this drama better than Gotbaum himself, who for more than twenty years headed the largest municipal employees' union in the country, earning a reputation as a tough, skilled negotiator who gets results. In Negotiating in the Real ... Read more

    $12.99 USD

  • Coaching for Improved Work Performance, Revised Edition

    Managing employees in today’s rapidly evolving workplace can sometimes feel like negotiating a minefield. Such recent new trends as flextime, telecommting, 360-degree feedback, the flattening of hierarchies, and the increased use of temps and contract workers present tough new challenges for supervisors in every field. This timely, completely revised and updated edition of Ferdinand Fournies’s ... Read more

    $15.99 USD

  • DK Essential Managers: Writing Your Resume

    Series series DK Essential Managers
    Learn all you need to know about creating and using a resumé successfully, from summarizing your achievements to targeting potential companies and replying to job advertisements. Writing Your Resumé not only shows you how to decide on your career objectives, but also provides practical techniques for selecting and presenting information and creating the right impression. Power tips help you to ... Read more

    $4.99 USD

  • Conquering Chaos at Work

    Strategies for Managing Disorganization and the People Who Cause It

    Are you a Mess Maven suffering from Paperosis Misplacea? Do you work with a Deadline Deadbeat or have Phone-o-phobic clients? Have you ever felt overwhelmed or overloaded?For anyone struggling with too many projects, too little time, and too much paper, organizing guru Harriet Schechter -- aka The Miracle Worker -- offers innovative methods for conquering the five types of workplace chaos: Time, ... Read more

    $13.99 USD

  • Skills for New Managers

    Series series Briefcase Books Series
    Skills for New Managers will include hands-on information on the following key topics: hiring new employees by asking the right questions; delegating work efficiently; dealing with the stress that comes with a management position; communicating effectively with your employees; how to master mentoring, leadership, and coaching styles. These books will be rich in practical techniques and examples, ... Read more

    $11.99 USD

  • Powerful Principles for Presenters

    Tips for Public Speakers Using Proven Communication Techniques from Commercials, Television, and Film Professionals

    by Batt Johnson ...
    Powerful Principles for Presenters is the textbook used at New York University and Cornell University in Batt Johnson's public speaking class. It features proven communication techniques from commercials, television, and film professionals and explains their effective use for anyone. This helps you lose any self-consciousness, gain confidence, and deliver your message with as much power as ... Read more

    $3.99 USD

  • Writing For a Good Cause

    The Complete Guide to Crafting Proposals and Other Persuasive Pieces for NonProfits

    Filled with tips and survival skills from writers and fund-raising officers at nonprofits of all sizes, Writing for a Good Cause is the first book to explain how to use words well to win your cause the money it needs. Whether you work for a storefront social action agency or a leading university, the authors' knowledgeable, practical advice will help you:Write the perfect proposal—from the initial ... Read more

    $15.99 USD

  • Three Steps to Yes

    The Gentle Art of Getting Your Way

    by Gene Bedell ...
    “Three Steps to Yes shows you how to sell your ideas or yourself . . . a clear guide for instilling trust and respect.” —BookPageEverybody has to sell something sometimes. Whether you’re a manager or an employee, getting your message across requires selling yourself and your ideas in a way that guarantees a positive response, even from the most stubborn listener. Three Steps to Yes teaches you how ... Read more

    $4.99 USD