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Synopsis

This book is a re-casting for the public service of The Blue Book of Leadership and Management. See that site in this Bookstore.

Between being an executive in many large and small companies, Ross had his most rewarding management experience as a CEO and later consulting, in the public service. It is a high and vital calling if we get our beliefs, values and management right.

In two years, these ways took a good but second-rank department to be rated best in the world, and by example and advice, soon reformed the way mines departments work, throughout Australia and in many other countries.

Around the world, bureaucracy is out of hand in the public services, and this book is worth billions in savings and more in effectiveness. Yes.

It takes belief in people and the public good we provide, and commitment to excellence, to another level. This is how, told in engaging and direct words.

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