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Synopsis

If you are like most people, entering a hospital is a lot like entering hostile, foreign territory. The surroundings are unfamiliar, everyone speaks a different tongue, and the natives are suspicious of strangers. If you are unfortunate to have to go there, the inhabitants sometimes either ignore you or treat you with complete indifference. If they make an effort to communicate, they talk to you like a child. If you ask for directions, they sometimes give you an answer even though they really don’t know the answer. In this foreign territory, when you need help, you have a heck of a time figuring out who’s in charge. Who can guide you? Who can translate? Who can communicate on your behalf? If something goes wrong, who will be there to look out for your best interests? Hospitals don’t like to admit it and try to hide it, but anyone who has spent any time recently in a hospital knows the open secret of patient care: healthcare delivery is broken at the hospital bedside. Miscommunication is widespread, conflicts abound, and mistakes are common. Even if five specialists are on your healthcare “team,” you may still have no idea what’s going on! This is a guidebook to the foreign territory of contemporary healthcare delivery at the hospital bedside. I will be your guide. I translate the native tongue into a language you can understand and you will discover who among the inhabitants is really in charge of your care. You will learn who you can trust to communicate on your behalf and SAVE YOU MONEY. Most important, you will find out who will look after your best interests if something should go wrong. You will learn how to solve problems without relying on lawyers. Contemporary health care suffers from an decided lack of coordination and cooperation among healthcare professionals. With no one to treat the entire patient and coordinate care, patients and their families are often left to integrate their own care. This can cost you a lot of time and a lot of money. You are largely left on your own to somehow piece together bits of information from different specialists and sub-specialists on various organ systems in an attempt to get a more or less complete picture of the progress of the whole patient. This can be very difficult to do in a hospital and extremely frustrating. I have repeatedly seen family members break down, not for fear of the health of a loved one, but because of miscommunication and unnecessary conflict between team and patient. Thankfully, I have an easy-to-execute plan to help you save money, clear up problems of miscommunication, mediate and resolve conflicts, and deal with medical mistakes without having to rely on lawyers. You can fight for your rights and yet maintain good relations with your healthcare providers. Learn how to protect yourself from a violation of patient rights. Through my easy-to-execute plan, you can build your very own in-hospital network of relationships with people who will get you the care you deserve when you need it. They will act as your intermediaries. You won’t even have to leave the hospital bedside! Simply pick up the hospital phone at the bedside and dial the hospital operator to create your own in-hospital network of support. It’s that easy! I show you how.

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