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Synopsis

Effective problem solving is equal parts art and science. In this book, Craig Cochran shows how to master both sides of the problem-solving coin by explaining the process step by step. Have you ever wondered why problem-solving efforts that start out strong, with motivated team members and supportive managers, fizzle out before they produce any benefits? Or why it can be so hard to stick with a problem until its solved? Craig Cochran will explain the answers. This straightforward book is ideal for managers with long-standing business problems, as well as front-line employees who are often intimately familiar with dealing with them. Topics covered include:

  • Selecting the right problem
  • Forming effective problem-solving teams
  • Planning and implementing corrective actions
  • How to verify effectiveness
  • Writing a problem statement
  • Identifying root causes
  • Defining the current process

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