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Synopsis

Effective Document and Data Management illustrates the operational and strategic significance of how documents and data are captured, managed and utilized. This third edition has been restructured to take a broader view and to establish an organizational context in which information is management. Along the way Bob Wiggins clarifies the distinction between information management, data management and knowledge management; helps make sense of the concept of an information life cycle to present and describe the processes and techniques of information and data management, storage and retrieval; uses worked examples to illustrate the coordinated application of data and process analysis; and provides guidance on the application of appropriate project management techniques for document and records management projects.

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